Backorders and Merchandise Availability

You are able to purchase products from several toys retailers and toy brands on Hersandfamily. Merchandise Backorders availability on Hersandfamily is not guaranteed, as stocks may be low. All orders are subject to acceptance and availability and in some cases, orders cannot be processed. Hersandfamily reserves the right to refuse or cancel any order for any given reason at the time. When making an order on Hersandfamily you will receive an email with your order details confirming that we have received your order and that it is being processed.

All pricing information on the Website is correct at the time of going online. Hersandfamily reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

In the event that prices are changed during the period between an order being placed and Hersandfamily processing that order and taking payment, provision of Services shall commence as per your order and you will be charged the original price.

Hersandfamily attempts to be as accurate as possible in the description of the products. However, we do not warrant that such a description is totally accurate, complete, reliable, and error-free. In case you are not satisfied with the product ordered by you, you can return it to us according to the relevant provisions of our Return Policy.

Returns

Our policy lasts 14 days for instock items. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, books cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products\
  • Health and personal care items
  • Special Orders
  • Deposits
  • Printed Goods
  • Water Toys

Once we initiate the return process, you will receive a call from the shipping courier on the mobile number you listed in your account. It will be your responsibility to follow up with the shipping courier until we receive the returned item/s. Please note that we will only initiate the return process once.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 business days.

If you are approved, then your refund will be processed and we will initiate a bank transfer (Usually takes 5 business days) of the amount after deducting the return shipping fees. If the return is due to our fault we will be responsible for the return shipping fees.

In the case of credit card payments, the refund will be applied to your credit card again. This process takes up to 21 Business days.

Late or missing refunds.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hersandfamily.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, it can only be exchanged.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hersandfamily.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.