Return Policy


Hers and Family are dedicated to provide you with the finest Toys online shopping in Egypt. However, unlike any in its industry, Hers and Family will be happy to assist you for refunds or returns.

Hers and Family conditions for a product to be refunded:

  • Item has been lost (either internationally or nationally).
  • Item is damaged (physical damage of the product occurred during the shipping process, improper packaging that caused the damage) excluding software errors.
  • Hers and Family wasn’t able to meet the delivery terms agreed upon (items were delivered later than what was promised).
  • Items delivered weren’t complete or pieces were missing (in this case the customer has the right to refuse the package)
  • Wrong/different items from what have been ordered (according to the description provided by the seller).


Hers and Family conditions for a product to be returned:

  • Approval must be taken from the seller in order to proceed further.
  • Shipping fees back to its seller are charged on the customer.
  • Item must be in new condition.
  • Item must be returned with all its original packaging and accessories.
  • Media items (such as movies, video games, software etc.) must be in their original package, unopened and still in their plastic wrap.
  • Shoes and clothing must be unworn.


* When receiving your order with the courier, it is recommended to do a regular check on product(s) physical condition, Quantity and all the components related, reporting any issue past leaving the courier will not be valid.

* In the case of receiving a wrong/physically damaged product(s) or a product with a missing part from the shipping company, the incident should be reported within same day starting from the delivery date (including regular and national holidays) to be able to take the proper action, reporting past this period will not be valid.