FAQ

Why Use Hers and Family Service?

HersAndFamily.com is an automated personal shopping service that allows Our customers to buy Authentic Branded Toys from all over the world to be shipped within 21 working days to their doorstep and pay using their local payment method.
Adding to that the wide range of Branded Toys that they can shop for immediate purchase and be delivered to their doorstep within 48 hours.

Do you deliver the item(s) to my house?

Yes we do for specific fees and in some cases it can take up to two days to deliver your order or any of its items.

Can I return an item (s)?

Yes you can return your items back and the return process starts after the arrival of the item (s) to our office in Egypt (we do not return the item (s) after the shipping from the seller/website or from our warehouse in USA), and also the return is according to the return policy of seller/website.

Can I buy from a website not listed in your Stores catalogue list?

Yes you can, these sites are only for your reference, but you can choose a website that we don’t have in the list, but it has to be trusted.

What items can't be delivered through our website?

HersAndFamily.com cannot deliver items that are prohibited or require special handling due to country, importing regulations.

MISCELLANEOUS:

  • Musical instruments and some of its relatives
  • Religious books
  • Cigarettes, cigars, chewing tobacco or other tobacco products
  • Certain radio transmitters and cordless phones not approved for use in your country
  • Alcohol products / beverages
  • Gambling apparatus, lottery tickets and other similar prize tickets issued in foreign countries
  • Products relating to the sex industry including sex toys, clothing, equipment, pornographic material and erotic publications
  • Any religious products

DRUGS:

  • Controlled chemicals: including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances
  • Narcotic drugs
  • Unlicensed drugs
  • Infectious substances
  • Perfumes and sprays
  • Loose lithium batteries

FIREARMS AND EXPLOSIVE/DANGEROUS DEVICES

  • noxious, hazardous, inflammable including perfume, LI-Batteries, Firecrackers and fireworks, explosive or Offensive weapons, sharp items such as kitchen knives and swords, Irradiating apparatus and radioactive materials or may become noxious, hazardous, inflammable, explosive or offensive or radioactive or may become liable to cause damage to any person or property whatsoever whether prescribed by laws or otherwise.
  • Imitation arms including toy guns, toy pistols, hand grenades
  • Ammunition and associated products
  • Munitions of war
  • Cigarette lighters of pistols or revolver shape
What happens if I received my goods & they are damaged?

We do guarantee your shipment to reach you on the same condition that you bought which means that if you got your package damaged you get a full refund instantly.

Do you cover/guarantee the manufacturing defects?

No, we don’t cover / guarantee the manufacturing defects.

What is your delivery commitment time?
  • We deliver the immediate purchase items within 2- 5 business days from the purchasing date.
  • We deliver by order items with standard shipping within 15 – 21 business days from its arrival to our US Warehouse.